RT @mikekhomutin: A6: Lik…
RT @mikekhomutin: A6: Like this chat, it’s difficult to keep up at times, but we make sure everyone receives a quality response as soon …
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RT @mikekhomutin: A6: Like this chat, it’s difficult to keep up at times, but we make sure everyone receives a quality response as soon …
read more...RT @mikekhomutin: A6: We have six general customer service agents and two agents that specialize in In-Vehicle Technology (SYNC, MyFord …
read more...@SeanDoheny @ScottMonty Hahaha saw my @BlueJays play them at Fenway last summer & hoping again in #Toronto when they come in June! #MMchat
read more...Q6) How does Ford staff for digital & social customer support channels to ensure appropriate support and response times? #MMChat
read more...Q5) Can you perhaps share some stats with us on how the volume of customer service social interactions @Ford have grown? #MMChat
read more...Q7) What are some of the challenges @Ford has faced to date in performing customer service via social media? #MMChat
read more...RT @mikekhomutin: A6: navigation, SiriusXM, etc). The team leads and I serve as backups if someone is out or occasionally during evening …
read more...RT @JohnRichardBell: @ScottMonty Our call centers are based in Dearborn, MI and Melbourne, FL #MMChat >>Gr8 – Consistent with corp …
read more...RT @SandyAdam: @TheSocialCMO Following your #MMChat w/ @ScottMonty. #mmchat
read more...@SeanDoheny @ScottMonty Following you now Sean! Welcome and should I assume you’re a Red Sox fan? #MMchat
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