Q5) Can you perhaps share…
Q5) Can you perhaps share some stats with us on how the volume of customer service social interactions @Ford have grown? #MMChat
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Q5) Can you perhaps share some stats with us on how the volume of customer service social interactions @Ford have grown? #MMChat
read more...Q4) When did Ford begin its customer service efforts in social media? #MMChat
read more...Q3) In your experience to date have you found any difference in turnaround time for responding to customers through social? #MMChat
read more...RT @ScottMonty: Also helping out tonight is flagship member of the @FordSocial team, @MikeKhomutin. Give him a follow. #MMChat
read more...Q2) What kind of information do you find customers are typically looking for via social media? #MMChat
read more...@SeanDoheny @ScottMonty Following you now Sean! Welcome and should I assume you’re a Red Sox fan? #MMchat
read more...@catmangan @DandB Welcome Catherine and thanks for joining us! Look forward to your participation! Cheers! #MMchat
read more...@adnys Following you now Andrew! Welcome and Cheers! #MMchat
read more...Any tweeps on #MMchat this evening I’m not following yet please give me a #shoutout and I’ll follow you back! Cheers!
read more...RT @samfiorella: “Revving up” for #mmchat with @TheSocialCMO & @ScottMonty.
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