Real Time Marketing – the Good, the Bad and a better Customer Experience


Getting the right message to the right people at the right time is an age-old marketing mantra. And how you hit that sweet spot has been foremost in the minds of every marketer since people started selling things to each other. That hasn’t changed over the years, but our ability to connect with each other and gather information about each other has. So you would think that with today’s Real-Time Marketing (RTM) and all this technology at our fingertips we could hit the bull’s eye every time, right? Well… we’re getting there, but it’s still a rocky road. Sometimes when we try to use advances in technology to get in front of more prospects, we get some push-back, especially online and in social channels. However, that depends on how the information gets used.

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