Month: April 2014

To Many Businesses, Social is Still a Campaign-Based Tactic

 

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To many businesses, social is still a campaign-based tactic, viewed and managed separately from business operations. This is flawed thinking. Social media marketing needs to be woven into the fabric of all marketing and communications channels, and strategically managed from a 360-degree perspective. Why? Because social communication has worked its way into most aspects of your customers’ daily lives. There’s no way around it—people who frequent social channels want the companies they deal with to interact with them on those channels.

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Ted Rubin and @BryanKramer at Brand Innovators SXSW14… Part 1 [video]

Ted and Bryan talk about life, love… No, really about Sx, Innovation, and Engagement.

Bryan Kramer is a Social Business Strategist and CEO of PureMatter where he’s led his agency to consistent growth over the last 10 years earning a spot as one of Silicon Valley’s fastest growing private companies by the Silicon Valley Business Journal.

Bryan has been listed as the 43rd most talked about marketer by global senior marketers in a report study via LeadTail, #26 by Kred as a Global Top CEO Influencer on Social Media (full list) and as one of The Top 50 Social CEOs on Twitter in the world by the Huffington Post. (full list). He was also identified as a Top 25 Influencer to follow on Forbes.com.

 

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http://www.youtube.com/watch?v=fvyASweNois

Digital Transformation and the New Customer Experience

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We’re under attack! Social, mobile, real-time, cloud, big data…it’s coming at us all at once! Rather than miss out, many brands are jumping from trend to trend as a way of staying relevant in an increasingly digital market.

Facebook, Twitter, Youtube, Foursquare, Instagram, Pinterest…we’re covered. We have and had a strategy for a while now.

Mobile. Yep, we’ve got an app for that…plus we’ve got adaptive and responsive web design that makes old sites new again!

Snapchat…our brilliant strategy vanishes in 5,4,3,2,1.

Jelly? We’ve got the answer.

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Thinking lifetime (don’t break the chain)

The traveling salesman, the carnival barker and the old-time businessman can hit and run. Make the sale, cut your costs, move on.

Today, though, in the connection economy, two huge factors are at work:

1. Subscription. The lifetime value of a customer is high and getting higher. You might buy $50,000 from one grocery store over time. If you own an inkjet printer, it might come to a thousand dollars a year in toner expenses, with a profit margin approaching 90%…

2. Spreading the word. Every customer is also a media outlet and a publisher if she chooses to be. That means that unhappy news spreads far and fast (and that remarkable products and services need lower ad budgets).

But this seems to be almost impossibly difficult for companies to embrace. A simple example:

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Let Go of the Fear and Own Social ~via @InsideCXM

Just about every business owner recognizes the importance of using social media. To that end, they arrange for web sites to be built, have accounts on all the major social networking sites, and regularly post information about what their businesses are offering and doing. While that’s fine, these efforts are still relying mainly on pushing information toward consumers and attempting to treat their responses like data. That’s where things need to change.

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Social Media And Branding: A One On One With A Harvard Business Professor

As we approach the end of another March Madness — and as a mega sports fan it’s truly one of the most wonderful times of the year, I figured it was appropriate to infuse a hoops-theme in the title of this article, as it were.

And while I’m not sure of my guest’s basketball prowess, if his hoop skills are anything like his knowledge of social media and branding, I may be in trouble if indeed we do ever go one-on-one. His name is Mikołaj Jan Piskorski, his friends call him Misiek and he is a Harvard Business School professor and author of the book A Social Strategy: How We Profit from Social Media.

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