Everybody’s talking about customer experience these days, but how many companies actually follow through to ensure that their customers are getting the best experience possible? And how are they doing that?
Month: March 2016
Empathy: The Groundwork for Building Lasting Relationships
The “and so it goes” phenomenon of going back to school that was so prevalent when school started again this year reminded me of how important milestones are to the people experiencing them, and why we need to cultivate empathy in all of our relationships (especially during those milestones). Perhaps you’re a parent sending a child off to a new school or college, an employer welcoming a new employee, or even a salesperson nurturing a prospect through a difficult decision-making process. In any type of relationship, the ability to empathize with what the other person is going through is critical.
Seven Signs Your Retail Business Needs an Omni-channel Makeover
Are your retail customers finding you less attractive lately? Consider your position on the seven signs shared below, and you may decide your retail business needs an omni-channel makeover!
This is not just an idle suggestion we’re making, as the omni-channel retail buzz is quickly becoming a roar and with good reason.
Not since the advent of price tags, cash registers and the ubiquitous apparel hanger has there been a retail industry innovation poised to create such major change.
Who Should Manage Corporate Social Media? Two Experts Weigh In ~via @CreativeGroup
Should PR or marketing be responsible for corporate social media activities? It’s a common point of contention for businesses. While the jury is still out, research shows one group may be gaining favor.
Let’s Help Everyone in 2016 “Metaphorically Skip” With Every Interaction
Need to lower the stress from a frustrating workday or find a way to put yourself in that “happy” place? Learn from children and skip. I’m not kidding! It might sound silly, but it really isn’t. The act of skipping (with or without a rope) involves both sides of the brain, plus it improves coordination, muscle tone—even bone density. Read more on the benefits of skipping here: http://www.iskip.com/what_is_Iskip/index.htm