Relationships are like muscle tissue… the more they’re engaged, the stronger and more valuable they become.
Month: November 2017
ARROGANCE AND HUBRIS OF SO MANY EXECUTIVES
I have come to form an incredible distaste for the arrogance and hubris of so many executives. The courtesy of a reply to an outreach, from someone you know, is just not that difficult. Just a simple acknowledgement is not that hard and really should not be too much of a demand on your “incredibly valuable” time.
SUCCESSFUL INTEGRATION OF AI INTO CUSTOMER EXPERIENCE REQUIRES A HUMAN TOUCH
Business AI isn’t just coming, it’s here. Einstein AI is now integrated into Salesforce’s cloud-based CRM, IBM’s Watson has gone commercial, and we’re only scratching the surface of how artificial intelligence will impact the business world. Like any other advance, it will be a mixed bag. Our current generation of AI is already helping businesses solve problems, but like any new solution, AI generates as many questions as it does answers.