My Not-So-Great Guild and Yelp Experience: You’ve GOT to be Kidding Me…

You would think, given everything that has transpired regarding restaurant reviews in digital media over the past decade, that restaurant managers/owners would take the hint that the customer’s experience at their restaurant IS their brand. However, I guess there are some hold-outs that simply don’t get it. Especially since Yelp seems more than willing to shield them if they play the old “Mafia protection game.”

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