Ted Rubin – Page 12 – THE SOCIAL CMO Blog

Two New Yorkers Collaborate to be the Voice for Restless Brands

August 29, 2016 by Ted Rubin

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Anyone who knows me knows I am all about the power of relationships. Every once in a while, something unexpected happens that seems almost too good to be true.

So two months and 53,000 YouTube views ago, I had no idea something this unpredictable would happen….

Over the course of 5 episodes, we’ve:

trampled on a Chipotle campaign,
discussed when to (and when NOT to) use humor in branding and how James Corden gets it right
clarified the liability of cliches and a closely guarded branding secret
crystallized how a new retail brand is crushing it (with $225 million in sales) in a $40 billion category, and
unveiled how GEICO, Oreo and Old Spice use 2 rules that help convert commodities into a must-have brands.

I am talking about this new collaboration I am super pumped over: The David and Ted Talk Show.

The Power of Social Influence

August 4, 2016 by Ted Rubin

In 1997 when I joined Seth Godin at Yoyodyne, people were calling the internet new media. But there was nothing really new. It was simply traditional media in a new wrapper — nothing new at all. We are now entering the era of “new media.” Media is now aggregated, not a place, a.k.a. the website destination is dead. People choose their media vs. being beholden to media schedules, formats or those who we “should” be listening to. Publishers are people, not oracles, and print is most certainly unsustainable, and therefore as good as dead. User-generated content, the democratization of content, publishing and the ability to share consume and publish anytime, anywhere is setting the stage for each and every one of us to be the center of our own media channel.

3 Important Lessons About Building Your Email List

July 20, 2016 by Ted Rubin

Growing your list is not simply about numbers… it’s about adding value to what you do. In order to ensure that happens, the following are important parts of the process…

Good Marketing + Great Customer Service = Omni-channel Success

July 14, 2016July 14, 2016 by Ted Rubin

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In today’s world businesses no longer have the luxury of compartmentalizing the customer experience. Consumers have a multitude of ways to engage with a company: walking into a physical store; browsing a catalogue, visiting a website, or using social media. They also have multiple devices for accessing products or services, from desktops to smartphones. So it’s now up to brands to ensure that a consumer’s experience is seamless across all these channels (Omni-channel). However, that’s easier said than done, because many brands are not used to thinking in these new terms. Ensuring consistent, Omni-channel experience means that marketing and customer service go hand in hand. Or at least they should. In practice, there’s often a huge gulf between the two groups, if they interact at all. Too often, marketing opportunities are the carrot, and customer service “obligations” are the stick.

Why Marketing is Best Suited to Manage Corporate Social Media

June 30, 2016June 30, 2016 by Ted Rubin

Why is Marketing best suited to manage corporate social media activities?
At the core social media activities are a function of Marketing, just as PR, Communications and Customer Service should be. Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. IMHO, the CMO should oversee all marketing, PR, communications, customer service, and customer experience management. Every touch point with the consumer needs to come under her purview. Often this is not the case—customer service and communications/pr are often siloed. This is a big mistake in the new marketing/social world since the message needs to emanate from one source. True marketers understand that they must be the lead stewards for brand, reputation, communication, and customer relationships.

Establishing Trust: a Crucial Pillar in Building Customer Experience

June 16, 2016June 16, 2016 by Ted Rubin

Communication: We know that in order to build trust with another person there must be good, two-way communication. It’s central to our existence as human beings, yet we struggle with it every day. Multiply that struggle by the number of people in your organization, and you can begin to see just how essential communication is in building trust with your employees, vendors, partners and customers.

Children Can Teach “Us”… Let’s Not Miss Those Lessons!

June 8, 2016 by Ted Rubin

We talk and write a lot about what we are teaching our children and what they are learning from us – but if we only focus on one side of this teaching/learning relationship, we are missing some of the greatest examples of our lives… let’s remember all we can learn from our children.

Today’s Social Media Challenge for Younger Generations

June 1, 2016 by Ted Rubin

One of the biggest challenges for the younger generations today, in business and trying to make their mark by building their personal brands via social platforms, is that all their screw-ups and “young” mistakes are out in public display for everyone to see.

It’s Not OK to…

May 25, 2016 by Ted Rubin

IT’S NOT OK…

It is not ok to just use social channels to just broadcast.

Is the Brand Love Affair with Snapchat Sustainable?

May 18, 2016September 7, 2016 by Ted Rubin

The buzz surrounding Snapchat for brands is definitely at a high decibel level. And just like other new social apps, there are lots of tutorials and how-to articles being created on a daily basis to show you how to get the most out of the platform. But what happens after the “shiny new toy” syndrome wears off? Is the millennial audience going to get disenchanted and be looking around for the next new thing? Perhaps not, if you play your cards right.