Digital Darwinism: Who’s Next?

This is the first part in a short series to introduce The End of Business as Usual

Change is inevitable, but it is rarely easy. Among the greatest difficulties associated with change is the ability to even recognize its need at a time when we can actually do something about it. Sometimes, when we finally realize that change is inevitable, the vision  or energy needed to push forward in a new direction is elusive. Or worse, when competitors recognize the need for change before us, we are by default pushed into a precarious position where our next steps become impulsive rather than strategic.

If you follow technology as avidly as I do, we can agree that the volume of emerging technology is both awe-inspiring and overwhelming. As new technology makes its way into into everyday life and workflow, certain devices, applications, and networks disrupt the norm and begin to impact behavior. It is this disruptive technology that over time, influences how people work, communicate, share, or make decisions. The question is at what point does emerging technology or new behavior become disruptive? And more importantly, what systems, processes, and protocol are in place that recognize disruption, assess opportunity, and facilitate the testing of new ideas? The time to answer these questions is now.

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How the New Delicious Stacks Up

In the last week, we’ve seen major changes from Google+ and Facebook. You can now add Delicious to that mix. You’ll recall that last December, Yahoo! decided to sell Delicious, and then in April, Delicious announced it had been acquired by AVOS.

And for the following five months, everything seemed to be moving ahead steadily, with no visible change in the interface or service of Delicious.

Until today, that is.

If you head over to Delicious.com, you’ll find that rather than being greeted by a wall of links, tags and descriptions, you’ll be met with a much more visual interface – completely driven by images, as a matter of fact. It’s very reminiscent of Flipboard or other similar iPad apps that rely on a thumbnail and a headline to encourage further exploration.

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Why it Pays to Reward Loyal Customers

It’s no secret that I’m a fan of Dunn Brother’s coffee. I have blogged about them before and often tweet about my love of their vanilla iced nirvana or coconut lattes.

But as much as I love Dunn Brothers, I can’t always sneak away from the office to get a cup of their sweet, delicious coffee.

A few weeks ago, I lamented on Twitter about how I could really use a cup of coffee and that I wished Dunn Brothers delivered. They responded and asked where my office was located and said they might just surprise me some day.

Well, yesterday was that day!

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Why Burberry rules London Fashion Week

Burberry is an awesome brand.

Not just because it is one of the chief reasons London can lay claim to being the world’s fashion capital right now. Not just because CCO Christopher Bailey comes across as such a lovely, down-to-earth chap. And not just because their spring/summer 2012 collection includes such gems as this gorgeous lapiz crochet trench coat.

Burberry may be ‘the biggest luxury brand in social media’ (thanks to a wide-reaching use of social technologies, its own social network ,and a huge number of fans and followers) but that doesn’t impress as so much as how the brand is using those tools and engaging that community. For example:



“You have to create a social enterprise today; you have to be totally connected with everyone who touches your brand. If you don’t do that, I don’t know what your business model is in five years.”

Amen Angela Ahrendts, Burberry CEO.

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Café de Colombia – Branding at Its Best

I met Juan Valdez — yes, the “actual” Juan Valdez — this week (more on that at the end of this post)!  The fact that I am genuinely excited about this, and that you likely know who (and what) I’m referencing here says a lot about the success of this brand.  

Café de Colombia is a brilliant example of what can happen when relationships are placed in the forefront of all aspects of an industry – from production, to sales and distribution, to marketing, and beyond.

I had the honor of spending time in Colombia as part of my involvement in Social Media Week in Bogotá (#SMWBOG), sponsored by Café de Colombia.  My colleague, DJ Edgerton, co-founder & CEO of Digital Innovation Firm Zemoga asked me to speak at the event, and provided this amazing opportunity to visit coffee-grower farms and directly engage with Café de Colombia representatives.  This was one of those “MUST write a blog post!!” experiences!

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New Facebook Ticker is Invasion of Privacy

Facebook launched their newest update this week with lots of fanfare. Not ready to comment yet on functionality and changes made, but want to address the apparent glaring invasion of privacy issue with their new Ticker broadcast function and ability of users to Opt out of it.

Since the update, just about every action you make on Facebook is streamed in Ticker form on the upper right portion of other users screens. Haven’t been able to confirm yet if this is only limited to Friends etc or goes beyond this. However to be honest, there is a difference between simply sharing the content you post to broadcasting your every activity streaming in real time.

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Be careful what you ask for, you might just measure it

New media marketing is creating an undercurrent that is shifting the very foundation of business. Without a full understanding of what’s possible, a clear view to the future or an idea of the strength or extent of the market undertow, executives cautiously embrace emerging social and mobile channels based on guidance of internal champions and external pressure from competitors and customers alike. But, leaders can only lead when their vision is focused and direction is defined. The ability to execute becomes paramount and the gaps that exist between goals and capabilities must be identified and solved quickly to stay the course.

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Being ‘More Connected’ – Key Step in Owning a Seat at the Revenue Table

In my continuing series of blog posts on gaining that proverbial “seat” at the senior management table, I have discussed the importance of being more agile and social in marketing, and throughout the entire revenue process. In this week’s post, I focus on the importance of being increasingly more “connected” in all of your marketing, sales, and revenue-oriented activities.

Of course, a sure fire way to strengthen connectivity – as well as enhance both agility and social media engagement – is adopting Revenue Performance Management (RPM). At its core, RPM is all about driving integration between the corporate functions that are so crucial to generating more revenue, but which too often operate as disconnected silos.

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Some Really Young Smartphone Users

Sitting in a Starbucks recently, we watched as a couple handed their iPhone to a toddler sitting in a stroller with them next to their table. They then continued their conversation with each other as the young child intently played with the phone.

The scene reminded me of a recent study of mothers and their use of technology.

The survey of 1,000 moms found that a quarter of them let their children interact with a mobile phone by time they’re two years old.

The study, conducted by The Parenting Group and BlogHer, Inc., found that by the age of four, 60 percent of children have used a computer, 32 percent have used a smartphone and 25 percent have used an iPod.

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