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12 Most Important Ways to Build Brand Advocates

Successful social media marketing is all about relationships, with the highest ROR (Return on Relationship) coming from relationships with your Brand Advocates — those people who are so delighted by your product/service/brand that they can’t wait to tell their friends and their whole social networks about their experience.  Here are 12 ways to build your Brand Advocates to increase your ROR:

1.     Focus on the relationship first.

Consumers don’t fall in love with your brand and become Brand Advocates by being pushed into sales; they fall in love with your high quality product, excellent customer service, and a consistently enjoyable experience – all natural byproducts of strong relationships.

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Let’s Look Inside the Mysterious Mind of the CMO

 I recently had the opportunity to be the keynote speaker at the “Ignite Your Growth” Conference in Atlanta at the new HP Graphic Arts Experience Center. Knowing that the audience would consist of printing professionals interested in growing their businesses, I thought it would be interesting to discuss an individual they probably have on their prospect list – the CMO.

As a B2B marketing agency, CMOs are one of our targets as well, so we do our best to maintain a persona profile of the typical CMO. That is, we try to think like they think so we can create compelling content that will interest them.

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14 Best Practices for Brands to Grow their Audiences in Social Media

As a consumer, you are blasted with the same request over and over, “Follow Us on Twitter, Like Us on Facebook” As a consumer however it is more than natural to ask why should I or what’s in it for me? These are questions of which a significant number of businesses cannot genuinely answer.

Businesses are realizing the importance of establishing a presence on Twitter and other vibrant social networks. In many ways, hosting a branded account is now common practice, a required extension to the push channels created through email, traditional marketing and web sites. What businesses are still learning however is that creating a channel, hosting a channel worth following, and building a loyal audience is a far greater challenge and overall investment than initially anticipated. At the same time, the realization that a shift from a push mentality to that of two-way interaction is nothing less than disruptive to the operation of business as usual.

Today a notable number of businesses are approaching branded social channels from a ready, fire, aim approach. This method conjures a façade of achievement when in fact, any progress, if at all recognized, is short term and shoddy at best. Many focus on numbers without first analyzing who they’re trying to reach and why and more importantly how engagement satisfies the needs of their customers. To build vibrant communities in social networks, businesses must develop a remarkable and diversified channel strategy that reinforces the brand and communicates tangible business value and exudes customer-centricity. Without a mature content and engagement strategy, a great unfollow and unlike movement is inevitable.

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Five Themes for Succeeding in the “Validation Era”

One thing both consumers and marketers agree on is there is too much noise. What’s causing that noise are the 150 million users on Twitter, the over 700 million on Facebook and the millions across other networks of contribution. Last week Twitter reported they host 200 million tweets a day. Each is a person or company’s voice shouting for attention. Everyone wants to be heard, but our ears can only handle so much information.

Steve Rubel, social media thought leader and Executive Vice President for Edelman, referred to this shift in web dynamics as The Validation Era. The implications of this era apply to anyone trying to reach an audience: brands, retailers, broadcasters and publishers.

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My Single Most Powerful Productivity Trick

You could circle the world at least dozen times just by stringing together all the words that have been written about productivity.

In particular, managing information overload in a social and new media era is a topic that never ceases to draw the masses. There isn’t a day that passes that I don’t see at least a post from someone lamenting how they simply can’t keep up anymore, or keep track of what they have to do, or how they’re getting buried in information but not finding anything valuable out there. It happens to the best of us.

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A Consumer-based View of Data Gathering

The more social media use becomes a way of business and a way of life, the more we are seeing – and will continue to see – issues around data collection and user privacy.  It of course makes sense for marketers to leverage this data, but in my opinion, we’re going about it in the wrong way.

Brands MUST begin to view data as a relationship-building and consumer-engagement opportunity, rather than simply a targeting tool.  The targeting mentality is all about “catching” the customer, zeroing in on the customer like prey — totally counter to the emerging culture of social/relationship-based marketing!

Brands that embrace this targeting mentality are missing the boat and letting a huge relationship-building opportunity pass them by.  Let’s turn the table on the data collection/privacy issue and instead make it valuable to the consumer in the form of getting to know them and serving them better.

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The Ongoing Love Affair With Our Mobile Phones

The results from a very intriguingly-worded survey conducted by TeleNav reveal some very telling facts about Americans and what we’re willing to give up if forced to make a choice between our cell phone and…

To paraphrase the late, great Robert Palmer, “you might as well face it, you’re addicted to… your cell phone.” That’s the only conclusion I can come to after reviewing the findings from the aforementioned survey.

What TeleNav did was pose the following query to respondents:

Are you willing to give up your mobile phone for a week or…

  • Alcohol
  • Chocolate
  • Caffeine
  • Exercise
  • Sex
  • Toothbrush
  • Shoes
  • Computer

Care to guess which one of the above more people willing to give up instead of their phone?

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If You Build It, The Leads Will Come

It’s quickly becoming the mantra of interactive strategists: lead or be led. You either lead your online community, or they will lead you. There’s no stopping the swell of communal opinion generation that has become the hallmark of our society’s online engagement.

The most die-hard critics of social media are beginning to utter: If you cant beat them, join them. But is simply joining the online community enough for a business to discover the elusive Return on Investment from social media activities? Many practitioners call this the catch 22 of the medium: overtly selling in social networks is counter-community and quickly kills your following; not selling is counter-intuitive to most business culture.

So if selling is counter-intuitive to community-building where do the leads come from? My philosophy has always been to let the leads find me! Its quite ingenious if I do say so myself! Why sell when, if done right, social media will have people lining up to ask for my service? Sound good? It is, but its not easy to achieve.

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Selling the benefits of charity

Everything we do, we do because somehow it benefits us.

We go to work for the satisfaction (I hope) and because we get paid. We smile at a stranger because it feels good to be nice (and perhaps we’ll get a smile in return). We pick up litter when no one is looking because telling ourselves a story about being a good person is worth the effort.

Some people have figured out that charity is an incredible bargain. For the time and money it costs, the benefits exceed what could be attained in almost any other way. A bargain compared to chocolate, or an amusement park visit or buying a shiny new car you probably don’t need.

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Real Life Retail Story! 30 Percent Off in 30 Seconds!

We recently dropped in to a Foot Locker at a mall to pick up some sox.

We selected the package and I pulled out my smartphone, opened one my barcode reader apps (in this case, ShopSavvy) and scanned the barcode. Sure enough, the same sox were available at Nordstrom at a lower price. Ten seconds.

We showed the sales clerk the lower price on the phone screen and asked her if they price-matched other stores. She didn’t know and needed to ask the manager. Five seconds.

The manager looked at the Nordstrom price on the phone and the price on his packaging and after a brief discussion said they’d match the price. Fifteen seconds.

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