Relationships are like muscle tissue… the more they’re engaged, the stronger and more valuable they become.
TedRubin
ARROGANCE AND HUBRIS OF SO MANY EXECUTIVES
I have come to form an incredible distaste for the arrogance and hubris of so many executives. The courtesy of a reply to an outreach, from someone you know, is just not that difficult. Just a simple acknowledgement is not that hard and really should not be too much of a demand on your “incredibly valuable” time.
SUCCESSFUL INTEGRATION OF AI INTO CUSTOMER EXPERIENCE REQUIRES A HUMAN TOUCH
Business AI isn’t just coming, it’s here. Einstein AI is now integrated into Salesforce’s cloud-based CRM, IBM’s Watson has gone commercial, and we’re only scratching the surface of how artificial intelligence will impact the business world. Like any other advance, it will be a mixed bag. Our current generation of AI is already helping businesses solve problems, but like any new solution, AI generates as many questions as it does answers.
SOCIAL MEDIA PLATFORMS “WILL” EMPOWER YOUR EMPLOYEES
Who knows your business as well (if not better) than you do? The people who work in your business, of course! And I’m not talking about a sales staff. I’m talking about your nuts-and-bolts employees who know the everyday ins and outs, whether they work with your customers, handle inventory or do the behind-the-scenes work that helps run your company. In today’s socially-connected world, employees are often an untapped resource that (with a little guidance) could exponentially expand your company’s word-of-mouth reach. Empower them so they can power your business.
SEEK OUT AND EMPOWER MOMENTS OF CONNECTION
Chelsea Handler and Mary McCormack are angry about the state of the country, and they’re not alone. If you’re familiar with Ms. Handler’s work, you may be expecting a very boisterous, well-informed, and humorous monolog on the subject. You would be wrong in that assumption, but only about the boisterous part.
THE AGE OF INFLUENCE
In 1997 when I joined Seth Godin at Yoyodyne, people were calling the internet new media. But there was nothing really new. It was simply traditional media in a new wrapper — nothing new at all. We are now entering the era of “new media.” Media is now aggregated, not a place, a.k.a. the website destination is dead. People choose their media vs. being beholden to media schedules, formats or those who we “should” be listening to. Publishers are people, not oracles, and print is most certainly unsustainable, and therefore as good as dead. User-generated content, the democratization of content, publishing and the ability to share consume and publish anytime, anywhere is setting the stage for each and every one of us to be the center of our own media channel.
MY LATEST BOOK IS LIVE… THE AGE OF INFLUENCE: SELLING TO THE DIGITALLY CONNECTED CUSTOMER
What is influence, exactly? And what does having influence mean in today’s world? According to Merriam-Webster, influence is:
I WAS ASKED… HOW DO I INCREASE BLOG TRAFFIC AND SEO
My answer…
For me it is not about tools, but about strategy, and execution. Here are a few things to consider in addition to just posting articles and working the SEO angle…
GROWTH HACKING…
“Growth hacking refers to a set of marketing experiments that lead to growth of a business. So it happens that growth hacking is usually about social media, viral marketing and other relatively novel marketing methods. And none of these methods can be done without tools. How to go about it? What tools will help you? Or perhaps no tools are good enough? I’ve decided to ask the experts – people who’ve been doing growth hacking successfully for years using all the help from the available software.” ~Alina Gorbatch