As business storytellers, we have spent the last three years watching, learning, and immersing ourselves in new media. The digital evolution yields immense value in audience reach, messaging power for B2B and B2C companies, and in accessibility to customers and information. The number of participants engaged on Facebook, Twitter, and YouTube demand a company’s attention.
How to harness the power of these channels is the key marketing question. In much the same way we begin every marketing initiative, we start with the end zone—what’s the goal and how will we reach it? For our clients, Return on Investment is answered in the larger context of strategic marketing and public relations; social media is not a stand-alone marketing channel with a disparate ROI.