b2b marketing – Page 2 – THE SOCIAL CMO Blog

B2B And B2C Marketers Agree – Relationship Marketing Is Where It’s At

April 2, 2013December 20, 2014 by Steve Olenski

Part of me is truly amazed that has taken this long to realize something that should have been obvious to all of us from the beginning of time. Well, the beginning of advertising and marketing time, that is.

Regardless of the medium or platform or whatever word you prefer to describe all the ways we communicate with consumers, shouldn’t we all collectively been trying to establish a relationship and engage with our customers from the proverbial get-go?

Shouldn’t adopting this type of approach bring with it the subsequent increased revenue we all seek but done in so in a more, of I don’t know, natural way?

Lead Generation Continues To Challenge B2B CMOs

October 20, 2012December 21, 2014 by The_Social_CMO

B2B customers have become more independent buyers in the procurement process as a result of their increasing access to information, research and peer-recommendations. In fact, this modern buyer is something of an enigma to B2B vendors. Traditional lead generation efforts such as trade show and publication advertising, direct mail, email, etc. are decreasing in effectiveness. Lead generation through social marketing has received much hype yet case studies demonstrating real bottom-line impact are still few and far between. How does one capture their attention (and wallet-share) in an environment where competition has surpassed competitive vendors to include the increasing availability of information and perception driven by customers and non-customers alike?

Brand Managers Who Want More Loyal Customers Need To Do This

January 11, 2012 by TheSocialCMO

Every brand manager and product manager in the world wants more loyal customers, right? Well if they can master the art of one-simple 6-letter word they would be well on their way to achieving their goals.

This seemingly innocuous or harmless word can be very harmful and quite damaging to a brand’s long term success if not done properly and consistently.The word is “engage” or “engagement” if you prefer. No matter what you call it interacting and engaging with your customers and prospects is the key to establishing, fostering and maintaining brand loyalty. However as know from a recent post, Engagement Is The Most Important Digital Challenge For Marketers… “According to a recent McKinsey quarterly report, having the ability to engage their customers and leverage those relationships is the number one digitally-related challenge facing marketers today.”

Marketing Integration – The Number 1 Thing B2B And B2C Marketers Want To And Need To Learn

December 17, 2011December 17, 2011 by TheSocialCMO

Not Search Engine Marketing. Not PPC. Not even Social Media Marketing. No, the #1 thing B2B Marketers and B2C Marketers alike want to learn more about is marketing integration and creating a true integrated marketing strategy.

This not-shocking-to-me finding came from a report released by Webmarketing123, who surveyed over 500 marketing professionals. There are other findings which I will share with you, but after reading the report and reading it over, I knew right away the one finding that stood out from all others and it happened to be the very last chart in the report.

CMOs Struggling To Keep Up With The Digital Revolution

October 17, 2011 by TheSocialCMO

In a wide-ranging survey of more than 1,700 chief marketing officers from 64 countries and 19 industries, IBM’s 2011 Global CMO Study revealed that a large portion of CMOs, while excited at all the changes happening in the marketplace – are ill-equipped to deal with and manage it.

Back in July I shared with you the results of the State of Marketing Report from the Chief Marketing Officer (CMO) Council which revealed that “Social Media And Integration is Chief Among Marketers’ Priorities.” Then in September it was the results of a study conducted by Duke University’s Fuqua School of Business that showed that “CMO’s To Increase Spending On Social Media But Integration Still Lacking.”

And today I want to share some of the results of the aforementioned IBM 2011 Global CMO Study which revealed four (4) key challenges that CMOs feel unprepared to manage:

The explosion of data. It goes without saying we are ALL swimming in a sea of data. It’s all around us and the key will be not only managing all of it but measuring it and gleaning

the right information from it. Yes the operative word is “right.” One CMO survey put it very bluntly “At this moment, I don’t know how our marketing department will cope with the expected data explosion.”

B2C vs B2B Marketing: Do the Differences Really Matter?

October 21, 2010October 21, 2010 by TheSocialCMO

As a professional marketer, you have to know your customers and what motivates them to make a purchasing decision. But are the buyers of products and services in the B2C world really that much different from their counterparts in the B2B world?

The primary differences between B2C and B2B marketing are derived from the emotional perspectives of the buyers. Often, the consumer is focused on quality, comfort, and price, while the business buyer is concerned with increasing profits for his/her company.

“As a general rule, B2B marketing relies more heavily on rational–rather than emotional–product or service benefits,” said Kim Hennig, a B2C marketing veteran and principal of Kim Hennig Marketing, who has delivered record sales, award-winning advertising, and profitable marketing plans for some of the nation’s best-known brands, including McDonald’s, 1-800-Flowers, and Subway. “This is certainly not to say that the business buyer doesn’t have emotional connections to the brands he or she purchases, but there is a far greater need to justify how the features or benefits of a product will have a demonstrable impact on the company’s bottom line.”

A Problem Affecting Twitter’s B2B Marketing Adoption (It Ain’t Easy)

April 25, 2010April 25, 2010 by TheSocialCMO

Over the past couple of months as we’ve been working with clients at Make Good Media, we noticed a social media trend I thought I would share. It has to do with Twitter. As an active, daily user of Twitter, it is fairly easy to overlook this trend. But repeatedly, we’ve heard the following, “At first, Twitter is really hard to understand, quite confusing, and frankly I don’t get it.” Some have even gone so far as to say, “I’m ready to give up.”

Now as someone who is very active on Twitter, and knows all the ins and outs, this can come as a quite a surprise. It’s not until you sit down with someone, begin going through it, and say statements like, “That’s a DM.” Or “You see this, that is a ‘mention.’ To reply to that, you just type in the at symbol followed by their username.” Pretty quickly you realize you are almost speaking a foreign language, and there are several things that need to be learned for someone to really grasp the basics of Twitter.

The B2B Marketers Dilemma

March 25, 2010April 25, 2010 by TheSocialCMO

A couple of weeks ago, I identified three recurring b2b marketing trends and I shared them with you in this post, Three B2B Marketing Trends (To Avoid). Today, I introduce you to something you are more than likely already intimately familiar with, I am calling it, The B2B Marketers Dilemma. Here it is.
dilemma
Am I right? Pretty close I bet. Quite frankly, if you are a B2B marketer, I think you have the most difficult job in the organization right now. You are likely championing your company’s B2B social marketing media efforts, while at the same time thinking the best approach would be for the entire organization to be asking itself, “how do we become a social business?” Not just, “how do we set up a Facebook Fan page?” If the former were the case, you could spend your time in a more meaningful way than convincing everyone a negative comment on a blog won’t kill you.

The reality is though, you are having to fight that fight, and to me that is just one of the reasons why your job as a B2B marketer is so challenging. But moving beyond those discussions, your most important work is in solving this dilemma for your organization. It’s vital to your success not only as a company, but also as a B2B social media and content marketing professional.

So how do you do it? Here are a few suggestions to get you started.

Reassess all your spending from a buyer persona perspective versus “target audience” – When you have well developed buyer personas for the people involved in your buying process (notice I am not saying sales cycle), you know them intimately. You know their online habits, their daily struggles, their education level and much more. Once you get this close to your buyers, you find an entirely different point of view to assess where and how you are spending your marketing and advertising budgets to reach them.
Evaluate the structure and roles of your marketing department – When marketing is changing as rapidly and radically as it is today, new thinking in required. Now, I’m not talking about “new thinking” in the sense that you need to come up with some new breakthrough, magical formula. I simply mean looking at the old way of doing things with a 2010 mindset. Apply critical thinking and develop better methods to serve your needs now and in the future. This covers not only evaluating the skill sets of the people working for you, but also their job descriptions and operational responsibilities. Build your department to support ongoing content creation.
Talent matters, it’s time to evaluate yours – Gone are the days when you leave someone on your team, “because they have been with the company for so long,” or whatever other reason you may be making for an under performer. In the new world of B2B social media and content marketing, each and every person on your team needs to contribute, every day. If they have the talent, but not the skills, invest in training and help them grow professionally.
Outsource – I’ve long been a proponent of outsourcing because of its ability to allow an organization to stay focused on it core competency. The same benefits hold true for b2b social media and content marketing. So whether it be outsourcing the creation of a video, white paper, or hiring a writer or editor for your blog, these are sound business decisions and one you should consider if you are understaffed.

There you have it, a few suggestions to get you started solving the B2B marketers dilemma. Ultimately though, what lies ahead in solving this dilemma is transformation, renewal, and hard work (lots of it). But don’t let that prevent you from pressing on. Rome wasn’t built in a day, nor will your b2b social media and content marketing strategy and execution.

Kindly share some of your ideas in the comments on how we can help each other solve The B2B Marketers Dilemma.

Jeremy Victor
B2Bbloggers