Over the years, I’ve written extensively about the need to extend opportunities in social media beyond marketing and customer service to set the stage for the social business. I believe that the impact lies beyond the socialization of business; it introduces us to a genre of an adaptive business, an entity that can earn relevance now and over time by listening, engaging, and learning.
In October 2009, I worked with JESS3 to visualize corporate transparency and authenticity for the release of Engage. In the process, I realized that those two words, transparent and authentic, didn’t carry tangible business value to leaders and decision makers.
Please, before you think about engaging in social media, I need you to do two things…be transparent and authentic in all you do.
Got it? Good.