With social media usage the new societal norm, we’ve developed a hyper-connected culture, where what we do and what we say is publicly broadcasted in a matter of seconds. Social media has opened up a whole new world of opportunities, many of which should not be taken recklessly, considering the presence of such a mass audience.
Every day, 50 million Twitter users and 9 million Canadian Facebook users log on to the web to check the latest news, see what their friends are up to, and check in with their favourite brands. These considerable numbers represent a public that is ever vigilant, always watching, listening and sharing – evoking a new culture of social policing.
This summer, we saw a proliferation of public apologies issued by businesses and celebrities, including Twilight heroine Kristen Stewart, Olympic athlete Voula Papachristou, online fashion retailer Celeb Boutique, and even social network giant Twitter. All of which attracted considerable controversy.
Ask any PR! It’s a challenge to reinvent and reinvigorate an annual program year after year and to generate incremental, ever-expanding news-value and coverage with what might be perceived as the same old, been there, done that story… told ad nauseum.